Coronavirus – Update for members

Given the significant and fast-moving development of the Coronavirus (COVID-19) issue, and the Government’s policy in relation to how the UK needs to react to this, we want to update you further on how we are responding to the situation.

We are working closely with the DC Section Administrator, its main priority during this time, whilst protecting the health of their staff, is to maintain the delivery of key services to our members, which includes:

• Undertaking any financial transactions, such investing your monthly contributions or investment switches; and
• Settling claims, such as paying out funds at retirement.

To comply with the Government’s current policy our Administrator is putting in place processes to enable all its staff to work from home. One area where challenges still need to be overcome is how they manage any calls or paper-based correspondence they receive from you, therefore we would encourage you to see if the answer to your questions are within the pages of this website before contacting them. If you do need to call, then it may take longer than normal for them to answer your call.

Don’t forget, within My account, the secure area of this website you can see information about your Personal Account.

The Trustee would like to thank all members for their patience and understanding if, as a result of the current pandemic, it takes longer than normal to receive a response to their request.

You can also see the latest ‘Market Commentary’ from Hymans Robertson, our DC Section Investment Consultant here.

Further updates will be issued if the situation develops further.